Choose the Approach that Best Suits You

These 3 approaches are examples of how we work with our resellers and their clients. In some circumstances the process with a reseller may be a combination of the below.

Reseller Pays - Inology Liaises with Client

This approach is best suited when the reseller packages the website with other products they provide to the client. For example, marketing agency may do a full branding package for their client and the website is only one part of it.

  1. Reseller gathers requirements from client
  2. Reseller calculates price for client using Inology's Website Package Calculator
  3. Reseller creates and sends proposal to client
  4. Client accepts proposal
  5. Reseller creates and sends retail invoice for deposit (suggest 50%) to client
  6. Client pays reseller for retail deposit
  7. Reseller places order with Inology via Inology's Website Package Calculator
  8. Inology creates and sends wholesale invoice for deposit (50% or 100% if total under $1,000) to reseller
  9. Reseller pays Inology for wholesale deposit
  10. Inology starts the website creation process and liaises with client to complete website to specifications, through step by step emails (the order can variate):
    • Inology sends the "Website Creation Process" email to the client
    • Inology sends the "Requesting Information for Website Management" email to the client
    • Client sends the required information to Inology
    • Inology sends the "Requesting Information For eCommerce Website Setup" email to the client if applicable
    • Client sends the required information to Inology
    • Inology sends the "Website Content Layout" email to the client
    • Client supplies their website content to Inology
    • Inology sets up the domain(s) and hosting and sends the "Website / Email Hosting Management" email to the client
    • Client phones Inology for help in setting up emails if required
    • Inology sends website specifications to graphic designer
    • Graphic designer creates the design draft and sends to Inology
    • Inology sends the "Website Design Sign-Off" email with design draft to the client
    • Inology liaises with client and graphic designer to make any requested changes to the design
    • Client signs off on the final design
    • Inology informs graphic designer signed off
    • Graphic designer slices design and sends to Inology
    • Inology builds the website and sends the "Website Review" email to the client
    • Client requests changes and/or signs off on website build
    • Inology completes requested changes and sends the "Your Website is Built!" email to the client
  11. Inology creates and sends wholesale invoice for balance to the reseller
  12. Reseller creates and sends retail invoice for balance to the client
  13. Client pays the reseller for retail balance
  14. Reseller pays Inology for wholesale balance
  15. Client notifies Inology ready to go live
  16. Inology releases website and notifies the client with the "Congratulations Your Website Is Live!" email
  17. Inology sends the client "Book Your Website Tutorial" email
  18. Inology trains the client on how to use the website management tools
  19. Inology sends the client "Inology Australia Values Your Feedback" email
  20. Inology provides ongoing support and upgrades to website management tools to the client

Reseller Pays - Inology Liaises with Reseller

  1. Reseller gathers requirements from client
  2. Reseller calculates price for client using Inology's Website Package Calculator
  3. Reseller creates and sends proposal to client
  4. Client accepts proposal
  5. Reseller creates and sends retail invoice for deposit (suggest 50%) to client
  6. Client pays reseller for retail deposit
  7. Reseller places order with Inology via Inology's Website Package Calculator
  8. Inology creates and sends wholesale invoice for deposit (50% or 100% if total under $1,000) to reseller
  9. Reseller pays Inology for wholesale deposit
  10. Inology starts the website creation process and liaises with reseller to complete website to specifications, through step by step emails (the order can variate):
    • Inology sends the "Requesting Information for Website Management" email to the reseller
    • Reseller liaises with the client to gather required information and sends to Inology
    • Inology sends the "Requesting Information For eCommerce Website Setup" email to the reseller if applicable
    • Reseller liaises with the client to gather required information and sends to Inology
    • Inology sends the "Website Content Layout" email to the reseller
    • Reseller liaises with the client to collate website content and sends to Inology
    • Inology sets up the domain(s) and hosting and sends the "Website / Email Hosting Management" email to the client with CC to the reseller
    • Client phones Inology for help in setting up emails if required
    • If the reseller is a graphic designer
      • Reseller liaises with the client to create the design
      • Reseller slices design and sends to Inology
    • else
      • Inology sends website specifications to the graphic designer
      • Graphic designer creates the design draft and sends to Inology
      • Inology sends the "Website Design Sign-Off" email with design draft to the reseller
      • Reseller liaises with the client and Inology (Inology liaises with the graphic designer) to make any requested changes to the design
      • Client signs off on the final design
      • Reseller informs Inology the design is signed off
      • Inology informs the graphic designer the design is signed off
      • Graphic designer slices design and sends to Inology
    • Inology builds the website and sends the "Website Review" email to the reseller
    • Reseller liaises with the client and Inology to make any requested changes to the build
    • Inology sends the "Your Website is Built!" email to the reseller
    • Reseller informs the client of website completion
  11. Inology creates and sends wholesale invoice for balance to reseller
  12. Reseller creates and sends retail invoice for balance to client
  13. Client pays reseller for retail balance
  14. Reseller pays Inology for wholesale balance
  15. Inology releases website and notifies client with the "Congratulations Your Website Is Live!" email
  16. Inology sends client "Book Your Website Tutorial" email
  17. Inology trains client on how to use the website management tools
  18. Inology sends the client "Inology Australia Values Your Feedback" email
  19. Inology provides ongoing support and upgrades to website management tools to client

Client Pays - Inology Liaises with Client

  1. Reseller gathers requirements from the client
  2. Reseller calculates price for client using Inology's Website Package Calculator
  3. Reseller creates and sends proposal to the client
  4. Client accepts proposal
  5. Reseller places order with Inology via Inology's Website Package Calculator
  6. Inology creates and sends retail invoice for deposit (50% or 100% if total under $1,000) to the client with CC to the reseller
  7. Reseller creates and sends invoice for commission on deposit to Inology
  8. Client pays Inology for retail deposit
  9. Inology pays the reseller for commission on deposit
  10. Inology starts the website creation process and liaises with client to complete website to specifications, through step by step emails (the order can variate):
    • Inology sends the "Website Creation Process" email to the client
    • Inology sends the "Requesting Information for Website Management" email to the client
    • Client sends the required information to Inology
    • Inology sends the "Requesting Information For eCommerce Website Setup" email to the client if applicable
    • Client sends the required information to Inology
    • Inology sends the "Website Content Layout" email to the client
    • Client supplies their website content to Inology
    • Inology sets up the domain(s) and hosting and sends the "Website / Email Hosting Management" email to the client
    • Client phones Inology for help in setting up emails if required
    • Inology sends website specifications to graphic designer
    • Graphic designer creates the design draft and sends to Inology
    • Inology sends the "Website Design Sign-Off" email with design draft to the client
    • Inology liaises with client and graphic designer to make any requested changes to the design
    • Client signs off on the final design
    • Inology informs graphic designer signed off
    • Graphic designer slices design and sends to Inology
    • Inology builds the website and sends the "Website Review" email to the client
    • Client requests changes and/or signs off on website build
    • Inology completes requested changes and sends the "Your Website is Built!" email to the client
  11. Inology creates and sends retail invoice for balance to the client with CC to the reseller
  12. Reseller creates and sends invoice for commission on balance to Inology
  13. Client pays Inology for retail balance
  14. Inology pays the reseller for commission on balance
  15. Client notifies Inology ready to go live
  16. Inology releases website and notifies the client with the "Congratulations Your Website Is Live!" email
  17. Inology sends the client "Book Your Website Tutorial" email
  18. Inology trains the client on how to use the website management tools
  19. Inology sends the client "Inology Australia Values Your Feedback" email
  20. Inology provides ongoing support and upgrades to website management tools to the client

Renewals and Add Ons

Renewals are for website/email hosting including website management tools support/upgrades but may also include domain registrations and/or SSL registrations. Add ons are additional products/services provided by Inology at the request of the reseller or client (if reseller permits otherwise client directed back to reseller).

Either approach below can be taken for renewals and add ons, no matter which approach was taken the website creation process.

Reseller Pays Approach

  1. Inology creates and sends wholesale invoice to reseller
  2. Reseller creates and sends retail invoice to client
  3. Client pays reseller
  4. Reseller pays Inology

Client Pays Approach

  1. Inology creates and sends retail invoice to client with CC to reseller
  2. Reseller creates and sends invoice for commission to Inology
  3. Client pays Inology
  4. Inology pays reseller for commission